Please remember that the best way to deal with us is by phone. We do accept faxed or e-mailed orders from established customers, but there are usually issues to be discussed on each order because of the individuality of each bike. These issues are most easily resolved by phone.

We strongly suggest that you have the correct parts book for the particular motorcycle you are working on, the appropriate shop manual, the current British Cycle Supply Catalogue and BCS Priceguide.

When Ordering:

1) Please have your customer number. If you are a new customer we will give you one.
2) Please order by part number with description and quantity of the item you want.
3) Please have engine and frame serial numbers available.
4) Please separate any items without part numbers from the rest of the order, along with any technical questions.
5) Please read our return policy carefully to avoid misunderstandings.

TERMS: We have no open accounts at this time. Orders can be shipped COD (in Canada and the U.S.A.) or charged to VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER or DINER'S CLUB. International customers can prepay by money order, but a credit card is best. If you must use a personal cheque, please remember that it will be held by the banks for three to four weeks, causing your shipment to be delayed.

SHIPPING: Orders from our Canadian warehouse go by fastest mail whenever possible. Orders being shipped from our American warehouse are normally sent by UPS ground. Credit card customers can have their orders shipped Next Day Air if desired. Larger orders may have to be shipped by truck. All orders are insured against loss to the maximum amount available; but any damage in transit must be claimed against the shipping company. (We will assist with this.) Retain packaging and packing material if there are any shortages or if there is any damage.