Please remember that the best way to deal
with us is by phone. We do accept faxed or e-mailed orders from established
customers, but there are usually issues to be discussed on each order because of
the individuality of each bike. These issues are most easily resolved by phone.
We strongly suggest that you have the
correct parts book for the particular motorcycle you are working on,
the appropriate shop manual, the current
British Cycle Supply Catalogue and
BCS Priceguide.
When Ordering:
1) Please have your customer number. If you are a new customer we will give you
one.
2) Please order by part number with description and quantity of the item you
want.
3) Please have engine and frame serial numbers available.
4) Please separate any items without part numbers from the rest of the order,
along with any technical questions.
5) Please read our return policy carefully to
avoid misunderstandings.
TERMS: We have no open accounts at this time. Orders can be shipped COD
(in Canada and the U.S.A.) or charged to VISA, MASTERCARD, AMERICAN EXPRESS,
DISCOVER or DINER'S CLUB. International customers can prepay by money order, but
a credit card is best. If you must use a personal cheque, please remember that
it will be held by the banks for three to four weeks, causing your shipment to
be delayed.
SHIPPING: Orders from our Canadian warehouse go by fastest mail whenever
possible. Orders being shipped from our American warehouse are normally sent by
UPS ground. Credit card customers can have their orders shipped Next Day Air if
desired. Larger orders may have to be shipped by truck. All orders are insured
against loss to the maximum amount available; but any damage in transit must be
claimed against the shipping company. (We will assist with this.) Retain
packaging and packing material if there are any shortages or if there is any
damage.
Additional Notes: How to order parts most efficiently from BCS
a) Ensure we have your full name and contact details including all phone numbers, fax, and email, as well as motorcycle frame and engine serial numbers, so we can make sure you have a BCS Customer number for best service. If you have a BCS Customer number already, please quote it in all correspondence and phone calls to save time.
b) If you don't already have the exact correct factory partsbook for the bike being worked on, order it from us, preferably in CD form, as these not only contain the parts books but also the factory service manuals and service bulletins for virtually all years of each brand. The partsbook will give you a picture, part number, description, and quantity used, for virtually every part down to nuts, bolts, washers, and spacers, as well as show order of assembly.
c) Request a current BCS priceguide be emailed to you so you can look up most recent pricing prior to calling, and can separate anything that does not show up in the priceguide for attention at the end of your order.
d) Call in your order any weekday with part numbers, descriptions, and quantities, and a credit card, and we will confirm price and availability on each item and get your order underway immediately by rmail in Canada or overseas, or UPS in the USA. Please ensure we have full credit card details including cardholder name, billing address, and the 3 or 4 digit verification code. . It is helpful to also mention major modifications to a bike such as conversion to rigid frame, etc, when placing orders and to have outer casing length when ordering cables, and bore size when ordering pistons or rings, to help avoid getting wrong sizes.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Of course, customers are welcome to order by mail, by fax, or email, and to pay for parts by COD, by PayPal to info@britcycle.com, by transfer to our bank account, by prepayment via moneyorder or cheque, etc and to have parts shipped by other carriers, but anything other than our suggested methods above are going to take longer to process. The same goes for orders that require used parts, or special attention such as rejetting a carb or supplying shocks with special springs or shrouds, so please allow extra time for this.
While we will bend over backwards to assist riders who have broken down while on the road by looking up part numbers for them and rushing out parts by UPS Air, customers who do not wish to get a partsbook should work through a BCS Dealer rather than directly with us.
We are very happy to offer free technical and parts assistance to any customer who has the partsbook and service manual for their bike, and our BCS Worldwide catalogue is free upon request with any shipment., but it is very hard to help people who don't think having the factory information for 40 or 50 year old motorcycles is worth the few dollars it would cost them.
Thanks for helping us help you,
Mark and the BCS Crew